Halyard

Support tickets sorted and drafted before your team logs in.

Halyard reads every new ticket, tags and routes it, and drafts a reply that links the help-center articles it used.

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How Halyard works

Halyard connects to your help desk and picks up each ticket the moment it arrives. Your team opens the inbox to finished sorting and a draft to check.

Reads every ticket

Halyard reads the subject, the message and the customer's past tickets, then adds tags for topic, product area and urgency.

Routes it to the right person

Rules you write in plain language decide who gets it. A refund question goes to billing, and an outage report goes to whoever is on call.

Drafts replies with sources

Each draft links the help-center articles behind it, so an agent can check a claim before sending.

The app

This is the inbox your team opens in the morning. Every ticket is already tagged and routed, and carries a draft with its sources.

  • Refund for a duplicate charge

    2m
    Mara OkaforHY-4821Billing97%Drafted

  • Webhook retries stopped after the 14th

    6m
    Jonas WeissHY-4820Integrations91%Drafted

  • Can I move my seats to another workspace?

    11m
    Priya RamanHY-4819Account78%Needs review

  • Export CSV is missing the tags column

    18m
    Leo MarchettiHY-4818Bug report94%Drafted

  • Invoice needs our VAT number

    26m
    Hanne VikHY-4817Billing99%Sent

Refund for a duplicate charge

HY-4821 from Mara Okafor, routed to Billing

I was charged twice for the March plan on the 3rd. Can you refund one of the charges?

Draft reply97% match

Hi Mara, you were right: the March charge went through twice. I have asked billing to refund the second one. It usually reaches your card within 5 to 10 business days.

Refund timelinesDuplicate charges

A preview of the Halyard inbox

Pricing

You pay per seat, and every plan starts with the 14-day free trial. Paying yearly takes about 20% off.

Billing

Starter

$24

per seat / month

Billed monthly

  • 1 connected help desk
  • Up to 1,000 tickets a month
  • Tagging and routing rules
  • Drafts with source links
Start free trial

Team

$59

per seat / month

Billed monthly

  • 2 connected help desks
  • Up to 10,000 tickets a month
  • Confidence thresholds per tag
  • Weekly accuracy report
Start free trial

Scale

$149

per seat / month

Billed monthly

  • 5 connected help desks
  • Unlimited tickets
  • Routing by customer plan
  • A named support contact
Start free trial

Start your free trial

Try Halyard on your own tickets for 14 days. Tell us your team size and help desk, and we will email a sign-in link.

[email protected]

Questions

What happens to our ticket data?

Halyard reads tickets to tag, route and draft, and it does not train shared models on them. You choose how long it keeps a ticket, from 7 to 90 days, and you can delete everything from settings.

Which help desks does it work with?

Zendesk, Intercom, Freshdesk and Help Scout. If you use something else, pick Something else in the trial form and we will reply with what is possible.

How are seats counted?

A seat is anyone who reviews drafts or sends replies. Admins who only edit routing rules do not take a seat.

Can I cancel anytime?

Yes. Cancel from the billing page whenever you like. The plan stays active until the end of the period you paid for.